Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

Returns and Exchanges

Because each piece we create is custom-made to your unique specifications, all sales are final. We do not offer refunds, returns, or exchanges.

Warranty

At Evelyn + Co., we are committed to exceptional craftsmanship and quality. We provide a 90-Day Limited Warranty on all our pieces, starting from the day you receive your order.

What’s Covered:

  • Repairs within the first 90 days from delivery, including bent prongs, missing accent stones, and similar issues
  • Correction of any manufacturing defects

What’s Not Covered:

  • Resizing of the piece
  • Normal wear and tear
  • Discoloration of precious metals due to chemicals, cosmetics, pools, hot tubs, bathing, etc.
  • Damage caused by impact or improper care, such as bent settings, missing stones, etc.
  • Theft or loss of the center stone or the piece itself

Fine jewelry is designed to last a lifetime, but it is also delicate. Because gold and other precious metals are naturally malleable, we recommend removing your jewelry before sleeping, swimming, showering, or exercising to help preserve its integrity.

As part of normal maintenance, we recommend a professional inspection and cleaning once a year to ensure your settings remain secure and your jewelry sparkles at its brightest.

Please note that any repairs or modifications performed by a jeweler other than Evelyn + Co. will void this 90-Day Limited Warranty.

Learn more about how to care for your jewelry here. If you have any questions or need assistance, we’re always here to help.

Insurance

While we do not offer in-house insurance policies, we recommend Jewelers Mutual as a third party. Learn more on their website here.